Bluzone services degraded

Resolved
Resolved

This outage was not related to the maintenance performed earlier today. The cause for today's issue was an underlying AWS hardware issue that required a restart of one of the virtual servers that host a core Bluzone infrastructure component. Today's maintenance was scheduled around the AWS restart notification and the server was proactively restarted to avoid an unexpected restart from AWS infrastructure.

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Resolved

We've now resolved the incident. Thanks for your patience.

Update:

This outage was not related to the maintenance performed earlier today. The cause for today's issue was an underlying AWS hardware issue that required a restart of one of the virtual servers that host a core Bluzone infrastructure component. Today's maintenance was scheduled around the AWS restart notification and the server was proactively restarted to avoid an unexpected restart from AWS infrastructure.

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Recovering

Services are recovering and should be near 100% availability.

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Identified

We are aware of the ongoing issue with Bluzone services. We are working to resolve it.

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Began at:

Affected components
  • Staff Safety
  • Location Services - RTLS
  • Condition Monitoring
  • User Interfaces
  • Platform Services
    • Service Provider APIs
    • Public API
    • Consumer Service
    • Remote Storage
  • Fleet management
    • Beacon Device Jobs
    • Device Provisioning
    • Blufi Connectivity
  • Policies
    • Battery Policy
    • Duress Button Policy
    • Geofence Policy
    • Presence Policy
    • Proximity Policy
    • Temperature Policy