Increased latency in Remote-Consumer connections

Resolved
Resolved

Some projects that consume Policy-Event messages over Kinesis may have experienced intermittent latency with some messages. The root cause appears to be an unhealthy underlying virtual server. The service was migrated to a healthy server and the unhealthy server has been decommissioned.

Avatar for
Recovering

The service has been migrated to a different ec2 instance.

Avatar for
Identified

Identified that the underlying cloud resource for an instance of the Remote-Consumer Service is unhealthy.

Avatar for
Investigating

Some policies may experience extra latency in Policy-Event handling with Kinesis streams.

Avatar for
Began at:

Affected components
  • Platform Services
    • Consumer Service