Some Bluzone API Requests are Failing with 500 Error

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

We've fixed the core issue, and are waiting for things to recover.

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Identified

We've confirmed there is a problem, we're working to resolve it.

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Investigating

Some API requests to Bluzone are resulting in 500 errors. Some PUT and POST API calls are returning 500, preventing users from updating those records.

When these APIs are called from some parts of the Bluzone Console UI, the result is not properly mapped and an error message saying "Your connection has been lost. Please try again."

We are currently investigating the issue.

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Began at:

Affected components
  • Platform Services
    • Public API
  • Fleet management
    • Beacon Device Jobs
    • Device Provisioning
    • Blufi Connectivity